Preferential service

We will provide you with the best service with professional, enthusiastic and efficient. If customers encounter any problems in maintenance or operation, they can call our company’s after-sales maintenance service office and ask the techniciansConsult relevant issues. If the relevant technical issues cannot be resolved in real time, our company will send engineering personnel to the project site to assist. Lianchengfa not only cares about the quality of the products, but also the service of the products. Do our best to satisfy our customer.Listen and tirelessly provide customers with considerate service.

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Service System

  • Pre-sale Service

    Site survey, solution customization, creative design, etc.

  • In-sale Service

    Installation guidance, site debugging, technical support and training.

  • After-sales Service

    24/7 service, 2 years warranty, lifetime maintenance and technical support,Regular after-sales visits, etc.

Warranty content

2-year warranty and lifetime maintenance

01Installation, debugging, maintenance and other training

02Provide a complete set of instructions, technical information, spare parts, etc.

03On-site technical support

04Equipment operation fault handling

05Free replace and repair of faulty parts, etc.

  • 01Installation, debugging, maintenance and other training

  • 02Provide a complete set of instructions, technical information, spare parts, etc.

  • 03On-site technical support

  • 04Equipment operation fault handling

  • 05Free replace and repair of faulty parts, etc.

Installation Services

LCF provides on-site installation, debugging, technical training and other services.

  • Installation Guidance

    Supervise the installation of all system equipment and materials,ensure the implementation on schedule and meet the requirements.

  • On-site Debugging

    Assign technical personnel to provide installation,
    debugging and acceptance services to ensure the normal operation of equipment.

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    Technical Training

    System installation, testing and proper use of equipment; Equipment inspection and testing, daily maintenance of equipment; troubleshooting of simple hardware and software.

Events Assurance

LCF will provide on-site technical support and assign professional engineers to site of customer activities to escort customer business activities.

  • System Debugging

    Provide overall equipment debugging before the start of the activity, complete equipment operation and acceptance.

  • Troubleshooting

    Comprehensive detection and rapid determination of equipment failures during the event.

  • Trouble repair

    Repair equipment software and system related issues in time during the event.

Fault Handling

LCF provides free hotline, remote technical support, on-site maintenance, spare parts repair and other services.

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    Primary Failure

    Provide remote online guidance on connection or software problems.

  • Secondary Fault

    Provide spare parts to replace the module, power supply, receiving card etc.

  • Serious Fault

    The fault criterion is that a large number of modules or power supplies are damaged.

After-sales hotline

Respond at any time, 365 days a year, 7x24 hours a week